ACI awards Madinah Airport "Best Airport" in Middle East
We are proud to announce that Madinah Airport has been named as the Best Airport by Size and Region: Middle East (5–15 mppa.) by Airport Council International (ACI). This award is one among many that strengthens Madinah Airport’s global standing as a world-class and top ranking airport. This accomplishment would not have been possible without the support, dedication and hard-work of our employees, along with all our strategic partners, who contribute to making Madinah Airport the success that it is. We are dedicated to providing a safe, swift and comfortable travel experience to all our passengers and make them feel welcome. Eng. Sofiene Abdessalem, Managing Director - Tibah Airports Operation Co. said; "We are proud to receive the ASQ award that ranks Madinah Airport's customer experience among some of the best airports in the world. It's an important acknowledgement of the commitment of entire TIBAH team and all our strategic partners, and it is one that we should be proud of and must continue to live up to. We are pleased with this recognition." The ASQ program by ACI World has always been a fundamental tool in providing us with crucial feedback on how to improve our services. We are proud and pleased to receive this award given solely upon passengers' feedback. Thanks to all our passengers, employees, and strategic partners who have contributed in this accomplishment.
Frequently Asked Questions
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Yes. You need to make your subscription within one hour of entering the car park.
Our terminal and our parking provide 24 hour services and you can make your subscription transaction any time of the day in a very short time.
Airline companies are responsible for all procedures after check-in, during loading of luggage to aircraft and afterwards. Therefore you should make your application to related airlines company Lost-Damaged Luggage Units with your identification and luggage information.