Ground Handling Services

Ground Handling Services

Ground handling services include all the services an aircraft needs during the period it remains on the ground. Some airlines receive these services from a ground handling services company while others prefer to use their own equipment. The Company provides ground handling services directly under Havaş brand as well as indirectly under TGS, CAS and Havaş Europe brands. The Company provides ground handling services in five different operational areas: ramp services; passenger services; cargo and mail services; load control, communication and flight operations services; representation and supervision services.

Pasenger Services

  • Incoming passenger acceptance and guidance to baggage claim areas and terminal exit,
  • Lost, damaged and transfer baggage processes of incoming passengers (if any),
  • Outgoing passenger acceptance for flight and baggage processes,
  • Safe acceptance of outgoing passengers to the aircraft,
  • Incoming and outgoing VIP, unaccompanied children and special care passenger services,
  • Specially trained personnel for disabled passengers.

 

Ramp Services

 

Havaş ramp services offers the following services with its experienced staff and state of the art technology:

  • Meeting and marshalling the aircraft,
  • Offloading and loading the aircraft,
  • Equipment supply,
  • Provision of Ground Power Unit, Air Condition Unit and Aircraft Push-Back Tractor services,
  • Interior cleaning,
  • Provision of toilet and water services to the aircraft,
  • De-icing of aircraft in adverse weather conditions and taking measures for anti-icing,
  • Passenger and crew transport between aircraft and passenger terminals,
  • Storage of pallets, containers and other unit load devices.

 

Cargo and Mail Services

 

  • Acceptance of export cargo and mail documents,
  • Physical control and preparation of export cargo and mail,
  • Monitoring cargo and mail for proper loading to the aircraft,
  • Custom transactions of export cargo,
  • Transfer of incoming cargo to import warehouse and incoming mails to Turkish Postal Services (PTT),
  • Detection of disruption of imported cargo and mail if any, and taking necessary actions,
  • Completion of custom clearance of the imported cargo and preparing it for delivery to recipients,
  • Notification of recipients,
  • Transfer cargo services.

 

Load Control, Communications and Flight Operation Services

 

Load Control and Communications Services

  • Coordination of aircraft servicing units,
  • Preparation and distribution of flight documents (customs declaration, loading instruction, load sheet, manifest, weather forecast, flight plan etc.),
  • Load control, weight and balance calculations,
  • Transmission and reception of all operational messages, notification of all related units,
  • Communication and coordination between aircraft and ground services.

 

Flight Operation Services

 

  • Flight permit and airport slot applications,
  • Preparation and distribution of flight plan to the cabin crew,
  • Coordination with fuel and aircraft catering companies,
  • Preparation of weather forecasts and navigation information and distribution to the cabin crew.

 

Representation and Supervision Services

 

  • Making payments and/or issuing guarantees on behalf of the airlines to related institutions such as terminal operators, airport authorities, customs, police, etc. against all services provided and listed above as per respective contracts,
  • Establishing and maintaining contact with local authorities in the name of the airline company,
  • Preparing, transmitting and filing reports, statistics, documents, etc related to flights.

 

General Aviation Terminal Service

 

Havaş has started to provide best quality services to our valuable customers in the newly commissioned General Aviation Terminal where services are provided for the private business jets and the air taxi companies. As Havaş, we have positioned ourselves in this particularly important area.

  • Three VIP service vehicles for easy and comfortable transportation of the passengers and the crew within the terminal – aircraft – terminal route
  • Ramp services vehicles in order to provide all kinds of services for the aircrafts
  • Passenger service staff ready to provide the passage of the passengers and the crew through the terminal in the fastest and the easiest way
  • Load control and flight operations staff ready to ensure that the aircrafts receive safe and secure services within the predefined timelines, and that the necessary communication and coordination with the aviation company and the flight operation staff is established

are available in the General Aviation Terminal in order to provide services on a 7/24 basis;

HAVAŞ

 

Mertkan Ötünlü

Station Manager   

Havas Saudi Arabia

PMIA Madinah

Office 1907

Kingdom of Saudi Arabia


Mobile: +966 56 826 54 01

Phone : +966 14 813 99 36

E-mail: motunlu@havas.net 

www.havas.net

Covid19: Travel Safe

Aviation is a highly regulated industry due to the global character of the business. In Turkey, the precautions to be taken at airports against COVID-19 are defined in the “Airports Pandemic Precautions and Certification Circular”, issued by the Directorate General of Civil Aviation (SHGM). We have implemented these precautions fully at our airport.

As TAV Airports, our global footprint reaches 100 airports in 30 countries. Through this know-how, we have implemented precautions that go beyond legal requirements. Our staff is trained regarding the new regulations and code of conduct.

The precautions taken at our airport can be grouped under three main areas.

Firstly, we have mapped the movement of passengers and staff inside the airport and configured a flow that would enable everyone to keep safe physical distance with other in every step of the way. Secondly, we have increased the frequency of disinfection and hygiene works. Thirdly, we have made arrangements to minimize contact between passengers and airport staff.

To protect yourself and others, you are required to wear a mask at all times during your journey in the airport. Passengers without a mask will not be allowed inside the terminal and will not be able to board the plane. Irregularity to comply with this rule may result in penalties.

We kindly remind you to wear a mask during your trip to and from the airport with public transportation.

No, you can still check-in to your flight when you arrive at the terminal. On the other hand, for a faster and safer experience, we recommend to complete your online check-in before arriving at the terminal, whenever possible.

We have implemented signage for you to keep your physical distance with others during security control. Please adhere to directions.

X-ray machines and trays are disinfected frequently.

Your body temperature will be checked with thermal cameras upon entering the terminal. Anyone with a body temperature above 37.5C will be directed to the health authorities. We kindly remind you to put on your mask before entering the terminal building.

Until further notice, only passengers and airport staff will be allowed inside the terminal. Please wait in the carpark to welcome guests.

We recommend that you arrive at the airport at least 2 hours before your flight for domestic flights, and 3 hours for international flights.

The lounges at our airport are configured as for you to keep your safe physical distance with others. Please follow instructions and signage.

During this phase, some facilities at our airport may be closed to service. For detailed information: www.primeclass.com.tr

The F&B points at our airport are configured as for you to keep your safe physical distance with others. Please follow instructions and signage. Wearing a mask is obligatory at F&B points.

F&B areas, kitchens and storage areas are frequently disinfected.

We recommend using contactless payment options.

The duty-free at our airport are configured as for you to keep your safe physical distance with others. Please follow instructions and signage. Wearing a mask is obligatory at duty-free shops.

Duty-free areas and storage areas are frequently disinfected.

We recommend using contactless payment options.

The prayer areas at our airport are configured as for you to keep your safe physical distance with others. Please follow instructions and signage.

All waiting areas at our airport are configured as for you to keep your safe physical distance with others. Please follow instructions and signage.

Boarding will begin from the back of the aircraft and proceed to front row seats. Please wait for your turn.

Boarding pass and ID checks are configured to minimize contact with others.

Passengers without masks won’t be allowed to board the airplane.

International arrival passengers will have their body temperatures checked and in case of suspicion, passengers will be directed to the health units.

All arrival areas at our airport are configured as for you to keep your safe physical distance with others. Please follow instructions and signage.

Baggage conveyor systems are disinfected frequently.

Useful Information

Flight Information
Flight Information

Real-time information of arrival and departure flights at Madinah Airport

Parking
Parking

Your way to a secure parking space!

Shopping & Dining
Shopping & Dining

See the full range of shops in our shopping universe. At the airport you'll find a great selection of shops within fashion, electronics, design and souvenirs

Frequently Asked Questions

Schedules, price information and ticket operations regarding flights are under the control and responsibility of the airline companies. You can access detailed and accurate information from your airline company.
Yes. You need to make your subscription within one hour of entering the car park.
Our terminal and our parking provide 24 hour services and you can make your subscription transaction any time of the day in a very short time.
Airline companies are responsible for all procedures after check-in, during loading of luggage to aircraft and afterwards. Therefore you should make your application to related airlines company Lost-Damaged Luggage Units with your identification and luggage information.