QHSE Policy

QHSE Policy

QHSE Policy Statement
(Download the signed QHSE Policy Statement)

Tibah is committed to implement and maintain Quality, Occupational Health, Safety, and Environment Management Systems that continually improve effectiveness and performance, providing services that meet the requirements of our internal and external customers, applicable standards, and comply with all relevant legal and regulatory requirements. This organizational commitment is undoubtedly in the best interests of our customers, employees, contractors, key stakeholders, and the local community in which we live and work. 

Tibah has established Integrated Management Systems (IMS) that adheres to ISO 9001, ISO 10002, ISO 14001, and ISO 45001 standards and GACAR Part 5. Through this IMS system, Tibah resolutely sets QHSE objectives and maintains comprehensive risk assessments; from health and safety to environmental evaluations, while providing quality services exceeding our customers' high expectations. 

Tibah is committed to:

  • Establish and Integrate QHSE and complaints-handling objectives into our business strategies and corporate and operational processes;
  • Achieve customer satisfaction by providing high-quality services and excellent facilities
  • Provide adequate resources to satisfactorily establish, implement, maintain and continually improve QHSE Management System;
  • Provide a safe and healthy work environment by preventing work-related injury and ill-health;
  • Eliminate quality nonconformance, potential HSE hazards and reduce QHSE risks;
  • Protect the environment by minimizing our impact through pollution prevention, reducing consumption of natural resources, and recycling;
  • Maintain the trust of all stakeholders through clear communication, mutual consultation, and effective collaboration;
  • Conduct regular inspections and routine audit programs and management reviews;
  • Respond to emergencies in accordance with PMIA Emergency Response Plan;
  • Promote QHSE responsibility among employees organization-wide;
  • Develop and promote an organizational culture of accountability and moral responsibility in our People through structured human resource processes;
  • Encourage our employees and stakeholders to dutifully report QHSE hazards or potential issues and escalate it to the management;
  • Assure the safety of all aviation operations, staff, customers, stakeholders, and all airport users;
  • Comply with all relevant legal and regulatory requirements;

The QHSE Policy and IMS shall be reviewed periodically to ensure continuing suitability to conform to relevant legal and regulatory obligations, requirements of Tibah, our customers, and the market.

Covid19: Travel Safe

Aviation is a highly regulated industry due to the global character of the business. In Turkey, the precautions to be taken at airports against COVID-19 are defined in the “Airports Pandemic Precautions and Certification Circular”, issued by the Directorate General of Civil Aviation (SHGM). We have implemented these precautions fully at our airport.

As TAV Airports, our global footprint reaches 100 airports in 30 countries. Through this know-how, we have implemented precautions that go beyond legal requirements. Our staff is trained regarding the new regulations and code of conduct.

The precautions taken at our airport can be grouped under three main areas.

Firstly, we have mapped the movement of passengers and staff inside the airport and configured a flow that would enable everyone to keep safe physical distance with other in every step of the way. Secondly, we have increased the frequency of disinfection and hygiene works. Thirdly, we have made arrangements to minimize contact between passengers and airport staff.

To protect yourself and others, you are required to wear a mask at all times during your journey in the airport. Passengers without a mask will not be allowed inside the terminal and will not be able to board the plane. Irregularity to comply with this rule may result in penalties.

We kindly remind you to wear a mask during your trip to and from the airport with public transportation.

No, you can still check-in to your flight when you arrive at the terminal. On the other hand, for a faster and safer experience, we recommend to complete your online check-in before arriving at the terminal, whenever possible.

We have implemented signage for you to keep your physical distance with others during security control. Please adhere to directions.

X-ray machines and trays are disinfected frequently.

Your body temperature will be checked with thermal cameras upon entering the terminal. Anyone with a body temperature above 37.5C will be directed to the health authorities. We kindly remind you to put on your mask before entering the terminal building.

Until further notice, only passengers and airport staff will be allowed inside the terminal. Please wait in the carpark to welcome guests.

We recommend that you arrive at the airport at least 2 hours before your flight for domestic flights, and 3 hours for international flights.

The lounges at our airport are configured as for you to keep your safe physical distance with others. Please follow instructions and signage.

During this phase, some facilities at our airport may be closed to service. For detailed information: www.primeclass.com.tr

The F&B points at our airport are configured as for you to keep your safe physical distance with others. Please follow instructions and signage. Wearing a mask is obligatory at F&B points.

F&B areas, kitchens and storage areas are frequently disinfected.

We recommend using contactless payment options.

The duty-free at our airport are configured as for you to keep your safe physical distance with others. Please follow instructions and signage. Wearing a mask is obligatory at duty-free shops.

Duty-free areas and storage areas are frequently disinfected.

We recommend using contactless payment options.

The prayer areas at our airport are configured as for you to keep your safe physical distance with others. Please follow instructions and signage.

All waiting areas at our airport are configured as for you to keep your safe physical distance with others. Please follow instructions and signage.

Boarding will begin from the back of the aircraft and proceed to front row seats. Please wait for your turn.

Boarding pass and ID checks are configured to minimize contact with others.

Passengers without masks won’t be allowed to board the airplane.

International arrival passengers will have their body temperatures checked and in case of suspicion, passengers will be directed to the health units.

All arrival areas at our airport are configured as for you to keep your safe physical distance with others. Please follow instructions and signage.

Baggage conveyors & trolleys are disinfected frequently.

Useful Information

Shopping & Dining
Shopping & Dining

See the full range of shops in our shopping universe. At the airport you'll find a great selection of shops within fashion, electronics, design and souvenirs

Parking
Parking

Your way to a secure parking space!

Flight Information
Flight Information

Real-time information of arrival and departure flights at Madinah Airport

Frequently Asked Questions

Schedules, price information and ticket operations regarding flights are under the control and responsibility of the airline companies. You can access detailed and accurate information from your airline company.
Yes. You need to make your subscription within one hour of entering the car park.
Our terminal and our parking provide 24 hour services and you can make your subscription transaction any time of the day in a very short time.
Airline companies are responsible for all procedures after check-in, during loading of luggage to aircraft and afterwards. Therefore you should make your application to related airlines company Lost-Damaged Luggage Units with your identification and luggage information.