Luggage Office

Items left behind on an aircraft or not delivered upon arrival are the responsibility of the concerned air carrier. In such cases please contact your airline directly.

  • Passengers can contact Saudi Ground Services (SGS) on the following address:
  • And Saudi Havas Ground Handling Co. on the following address:
    • Phone: 0148139936
    • Email:

Frequently Asked Questions

Schedules, price information and ticket operations regarding flights are under the control and responsibility of the airline companies. You can access detailed and accurate information from your airline company.
Yes. You need to make your subscription within one hour of entering the car park.
Our terminal and our parking provide 24 hour services and you can make your subscription transaction any time of the day in a very short time.
Airline companies are responsible for all procedures after check-in, during loading of luggage to aircraft and afterwards. Therefore you should make your application to related airlines company Lost-Damaged Luggage Units with your identification and luggage information.