Zamzam Sale Service
Zamzam Sale Point is located in front of the Hajj Terminal. Price is...
Telecom Companies
Stay connected your loved ones with a local SIM card.
Banks, ATMs, and Currency Exchange
Here is a list of Banks, ATMs and Currency Exchange Office available at Madinah Airport.
Baggage Wrapping Services
Service that helps wrap your check-in baggage to prevent damage and theft.
Disabled & Special Need Passengers
Special Services for Special Needs Passengers
Information
The Information Desk at Madinah Airport is located in the center of the terminal and staffed...
Luggage Office
Tourists and Passengers arriving to Madinah Airport have the opportunity to use...
Lost & Found
Lost & Found Office at Madinah Airport is operated by Civil Police.
Health
Medical point is located in the arrival hall of terminal, where qualified doctors are ready to provide medical...
Internet / Wi-Fi
There is free Wi-Fi available throughout the terminal to help you stay in touch or plan your travels.
Lounges
Captivating with its interior design and offering comfort and privileges, "primeclass" Lounge awaits guests who would like to feel comfortable and privileged.
TAV "primeclass" CIP Service
TAV "primeclass” provides a pleasant traveling experience for passengers who would like to enjoy a stress-free flight and race against time...
Porters
Covid19: Travel Safe
Aviation is a highly regulated industry due to the global character of the business. In Turkey, the precautions to be taken at airports against COVID-19 are defined in the “Airports Pandemic Precautions and Certification Circular”, issued by the Directorate General of Civil Aviation (SHGM). We have implemented these precautions fully at our airport.
As TAV Airports, our global footprint reaches 100 airports in 30 countries. Through this know-how, we have implemented precautions that go beyond legal requirements. Our staff is trained regarding the new regulations and code of conduct.
The precautions taken at our airport can be grouped under three main areas.
Firstly, we have mapped the movement of passengers and staff inside the airport and configured a flow that would enable everyone to keep safe physical distance with other in every step of the way. Secondly, we have increased the frequency of disinfection and hygiene works. Thirdly, we have made arrangements to minimize contact between passengers and airport staff.
To protect yourself and others, you are required to wear a mask at all times during your journey in the airport. Passengers without a mask will not be allowed inside the terminal and will not be able to board the plane. Irregularity to comply with this rule may result in penalties.
We kindly remind you to wear a mask during your trip to and from the airport with public transportation.
No, you can still check-in to your flight when you arrive at the terminal. On the other hand, for a faster and safer experience, we recommend to complete your online check-in before arriving at the terminal, whenever possible.
We have implemented signage for you to keep your physical distance with others during security control. Please adhere to directions.
X-ray machines and trays are disinfected frequently.
Your body temperature will be checked with thermal cameras upon entering the terminal. Anyone with a body temperature above 37.5C will be directed to the health authorities. We kindly remind you to put on your mask before entering the terminal building.
Until further notice, only passengers and airport staff will be allowed inside the terminal. Please wait in the carpark to welcome guests.
We recommend that you arrive at the airport at least 2 hours before your flight for domestic flights, and 3 hours for international flights.
The lounges at our airport are configured as for you to keep your safe physical distance with others. Please follow instructions and signage.
During this phase, some facilities at our airport may be closed to service. For detailed information: www.primeclass.com.tr
The F&B points at our airport are configured as for you to keep your safe physical distance with others. Please follow instructions and signage. Wearing a mask is obligatory at F&B points.
F&B areas, kitchens and storage areas are frequently disinfected.
We recommend using contactless payment options.
The duty-free at our airport are configured as for you to keep your safe physical distance with others. Please follow instructions and signage. Wearing a mask is obligatory at duty-free shops.
Duty-free areas and storage areas are frequently disinfected.
We recommend using contactless payment options.
The prayer areas at our airport are configured as for you to keep your safe physical distance with others. Please follow instructions and signage.
All waiting areas at our airport are configured as for you to keep your safe physical distance with others. Please follow instructions and signage.
Boarding will begin from the back of the aircraft and proceed to front row seats. Please wait for your turn.
Boarding pass and ID checks are configured to minimize contact with others.
Passengers without masks won’t be allowed to board the airplane.
International arrival passengers will have their body temperatures checked and in case of suspicion, passengers will be directed to the health units.
All arrival areas at our airport are configured as for you to keep your safe physical distance with others. Please follow instructions and signage.
Baggage conveyors & trolleys are disinfected frequently.