Survey

Car Park

Kindly skip this section if you did not use the Car Park

Parking Facilities

Attitude of Staff

Passenger Flow (Departures)

if you are not a Departures passenger kindly skip this section

Signages

Trolleys

Flight Information Display

Info Desk

Efficiency of Check-in Personnel

Waiting time at check-in

Emigration (Passport) Control

Clear/Comprehensible Announcements

Passenger Flow (Arrivals)

if you are not an arrivals passenger kindly skip this section

Immigration (Passport) Control

Baggage Information

Baggage waiting time

Lost/Found Desk Staff Efficiency/Assistance/Attitude

Customs Inspection

Security

Waiting Time at Security Check

Attitude of Staff

Feeling Secure

Cleaning

Toilet Cleanness

General Cleanness

Duty Free Shops

Product Variety

Shopping Amenities

Attitude of Staff

Options of Shopping Outlets

Food

Food Variety

Service Point

Attitude of Staff

Options of Food Outlets

General Satisfaction

General satisfaction with the Airport

Suggestions

Note: If you have selected 1 or 2, please specify the details about theincident. (Date, Time, Place) Surveys without contact information are not taken into account.
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